In today’s competitive healthcare landscape, patient experience is paramount to organizational success. This comprehensive course delves into essential tools and strategies for optimizing patient satisfaction.
Key Learning Objectives:
- Net Promoter Score (NPS): Understand the power of NPS in measuring patient loyalty and identifying areas for improvement.
- Kano Model: Prioritize patient experience initiatives based on the Kano model’s framework of delight, performance, and must-haves.
- Patient Journey Mapping: Visualize the patient’s experience from start to finish to identify pain points and opportunities for enhancement.
Course Highlights:
- Practical Applications: Real-world examples and case studies to illustrate concepts.
- Interactive Elements: Quizzes and exercises to reinforce learning.
- Comprehensive Resources: Additional materials for further exploration.
Ideal Students:
- Healthcare professionals seeking to advance their careers.
- Individuals interested in understanding the patient experience from a strategic perspective.
- Students exploring healthcare as a career path.
Instructor Qualifications: With over 35 years of experience in medical imaging product development and leadership roles, the instructor brings a wealth of industry knowledge and expertise to this course. Their pragmatic approach and passion for patient-centered care make them uniquely qualified to guide you through these essential topics.
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